It's been a while since we last spoke and I just thought I would get in touch and let you know how I'm doing.
You probably remember that we successfully merged with Screentec some time ago and, touch wood, business is going from strength to strength at the moment.... to the point where I was able to get a well earned short break recently.
Now I know that someone else’s holiday stories can be dull, but not always. We had two weeks in Cuba, on an all inclusive package, next to the sea. Yes it was great, but for a completely unexpected reason.
The service was second to none; When we arrived, stressed and fractious after a 10 hour flight, we then needed to queue up to check in, two coaches had arrived together. We were all given a rum punch and introduced to the hotel manager, who chatted to all of us while the queue went down quickly, as they had put on extra staff to cope.
There is the clue, Luis, the manager was on hand 12 hours a day. He introduced us to all his managers on the second morning, while plying us with rum punches. Sally blew up the hair dryer before going down to supper. I spoke to a nice young lady on reception and by the time we staggered back to our room a new one was there.
One of our Canadian friends had moaned about the towels not being changed often enough, this was corrected immediately, and a lobster supper awarded to them.
Luis even came onto our coach to say good bye, and hope we would come back. I have a lump in my throat thinking about it.
Surely there is a lesson for all of us managers, going that extra mile really is worth it and I'd like to think that the whole team here at Screentec do just that!
All the very best
Harry
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